PROJECT ELIV - [Network] Japan, Tokyo is Degraded – Incident details

PROJECT ELIV - Site A experiencing major outage

[Network] Japan, Tokyo is Degraded

Resolved
Degraded performance
Started 6 months agoLasted about 9 hours

Affected

Network

Operational from 10:22 PM to 2:34 AM, Degraded performance from 2:34 AM to 7:29 AM

Japan

Operational from 10:22 PM to 2:34 AM, Degraded performance from 2:34 AM to 7:29 AM

GSL Networks

Operational from 10:22 PM to 2:34 AM, Degraded performance from 2:34 AM to 7:29 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The packet drop threshold has returned to normal levels.

    Since similar issues continue to occur, we are monitoring the situation closely.

  • Identified
    UTC
    Identified

    A large-scale DDoS attack is occurring on the network upstream of that location.
    This is a condition where the upstream DDoS mitigation scrubbing capacity has been exceeded.

    We are working to resolve the issue.

  • Investigating
    UTC
    Investigating

    Packet loss rate on Japanese networks exceeded threshold

    This is affecting not only our computing services but also our downstream networks.